Returns, Refunds & Complaints at Flowers Mottingham
Our Fresh Flowers Guarantee in Mottingham
At Flowers Mottingham, we take immense pride in providing only the freshest and most beautiful flowers to households and businesses throughout Mottingham and the surrounding areas. As your trusted local florist, we personally select each bloom to ensure it meets our high standards for quality and freshness. Your satisfaction is at the heart of everything we do, which is why we offer a robust returns, refunds, and complaints policy centred around our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
We are passionate about ensuring your flower arrangements arrive in pristine condition. However, on rare occasions, items may be damaged during transport. If your flowers arrive in a less-than-perfect state, we kindly request that you contact us within 24 hours of receiving your order. Please provide a detailed description of the issue along with clear photos of the damaged items. Once your claim is verified, we will swiftly arrange for a replacement bouquet to be sent at no additional cost, or offer you a full refund — the choice is yours. Your satisfaction and peace of mind are our priority.
Freshness Window & Quality Promise
We guarantee that all our flowers are hand-arranged with the freshest blooms available, sourced daily from trusted suppliers. Our arrangements are designed to last at least five days from the date of delivery, provided they are cared for according to the included care instructions. If, for any reason, your flowers fail to meet this freshness promise within the stated period, please advise us as soon as possible with photos and details. We will be more than happy to offer a replacement or, should you prefer, a refund according to your preference.
Refund and Replacement Options
We understand that every situation is unique, and our team is committed to resolving any issues with empathy and urgency. Depending on your circumstances and preference, we offer the following options:
- Replacement Arrangement: We will resend your chosen arrangement or a similar bouquet at the soonest possible time, free of charge.
- Full Refund: Should you prefer not to receive a replacement, a full refund will be processed back to your original method of payment.
Our goal is to ensure your experience with Flowers Mottingham always meets or exceeds your expectations.
Complaints Process
If you are unhappy with any aspect of your order or our service, your feedback is important to us. To initiate a complaint, please contact our team within five days of delivery, outlining your concerns and, if applicable, providing photos. Every complaint is handled with care and discretion, and a dedicated member of our team will keep you informed throughout the resolution process. We aim to resolve all issues efficiently and fairly, so that every customer feels valued and heard.
Trusted Local Florist – Serving Mottingham & Surrounds
Flowers Mottingham has built a reputation as a trusted local florist dedicated to serving individuals, households, and businesses across Mottingham and the neighbouring areas. Our return and complaint policies reflect our commitment to providing not just stunning floral arrangements, but also outstanding customer support in our community. Thank you for choosing us to bring fresh blooms and joy to your home or business.
