Mottingham Flower Delivery Online: Terms, Payments & Policies

Flowers Mottingham Online Ordering Terms & Conditions

Terms & Conditions for Flowers Mottingham Online Flower Delivery

Welcome to Flowers Mottingham. These Terms & Conditions establish the contractual relationship between you (the Customer) and Flowers Mottingham (the supplier, "we", "us", "our") when you purchase flowers and related goods using our online flower delivery service covering Mottingham and surrounding areas. By ordering through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order.

1. Scope and Application

These Terms & Conditions apply to all customers who place online orders with Flowers Mottingham for delivery to addresses in Mottingham and its nearby localities. These terms cover online transactions and delivery services exclusively and do not apply to in-store purchases. Where variations are required for specific products or seasonal promotions, we will provide additional terms at point of order, which shall prevail in the event of conflict.

2. Order Process

2.1 Placing an Order: Orders must be submitted via our online platform. You may select products by browsing our range of flowers and related items, adding them to your virtual shopping cart, and completing the checkout process with accurate recipient and delivery details.

2.2 Order Confirmation: Once you place an order, we will send you a confirmation summarising your purchase. Acceptance of your order, and thereby the creation of a contract, only occurs when we send confirmation of order dispatch. We reserve the right to decline or cancel any order prior to dispatch if items are unavailable, payment is declined, or delivery falls outside of our service area.

2.3 Product Substitution: Occasionally, due to seasonal availability or supply chain disruptions, a requested flower variety, packaging, or accessory may be unavailable. In such cases, we reserve the right to substitute products with items of equal or higher value and similar appearance, taking reasonable steps to maintain the intended style and colour scheme. Customers will be informed where significant substitutions are necessary.

2.4 Personalised Messages: Where available, you may provide a personalised message for inclusion with your flower delivery. Please ensure messages are free from offensive or inappropriate content, as we reserve the right not to process such orders.

3. Delivery Policy

3.1 Delivery Areas: We provide online flower delivery to Mottingham and surrounding locations. It is your responsibility to confirm that the recipient's address is within our delivery area before finalising your purchase.

3.2 Delivery Dates and Times: We will make every reasonable effort to deliver your order on the requested date. While we strive for punctuality, specific delivery times cannot be guaranteed. Orders for same-day delivery may be subject to cut-off times as stated on our website. Orders placed outside of business hours, during peak periods, or in cases of adverse weather may affect delivery timeframes.

3.3 Delivery Procedure: Deliveries are made to the address specified during the order process. If the recipient is unavailable, flowers may be left in a safe place or with a neighbour (unless you specify otherwise at checkout), and a delivery note will be left. If incorrect or incomplete delivery information is provided, we cannot accept responsibility for non-delivery or late delivery.

3.4 Non-Delivery and Redelivery: If we are unable to deliver due to incorrect address details or the absence of someone to accept the order, we will leave instructions for arranging collection or redelivery, which may incur additional charges.

4. Payment Terms

4.1 Accepted Payment Methods: Payment is required in full at the time of order. We accept major debit and credit cards and other payment methods as stated at checkout. Payment transactions are securely processed through trusted payment gateways compliant with UK banking regulations.

4.2 Pricing: All prices listed are in Pounds Sterling (£) and inclusive of VAT where applicable. Delivery charges, where applicable, are clearly specified before order confirmation.

4.3 Price Changes: Prices may be subject to change due to supplier price fluctuations, seasonal demand, or special promotions. The price you pay is the price displayed at the time of your order.

4.4 Order Decline due to Payment: Your order may be declined if we are unable to obtain authorisation for your payment, if the item is out of stock, or if you do not meet the eligibility criteria set out in these terms.

5. Cancellations, Amendments, and Refunds

5.1 Order Cancellations: You may cancel your order up until the point of dispatch by contacting us. Orders already prepared or dispatched for delivery may not be eligible for cancellation due to the perishable nature of our goods.

5.2 Amendments to Orders: Where possible, we will accommodate changes to your order details or delivery address if requested prior to preparation or dispatch. Amendments after dispatch cannot be guaranteed.

5.3 Refunds and Returns for Perishables: Flowers and floral gifts are perishable and generally cannot be returned. Refunds will only be considered if there is clear evidence of quality issues, incorrect products, or incomplete orders. In such cases, claims should be made within 24 hours of delivery. We may require photographic evidence to assess the claim. Where a claim is upheld, we will offer a replacement or refund at our discretion.

5.4 Non-Perishable Goods: For non-perishable items purchased alongside flowers, your statutory rights remain unaffected, and you may have a right to return them in accordance with the Consumer Contracts Regulations.

6. Liability & Guarantees

6.1 Quality Commitment: We are committed to providing fresh, high-quality flowers. Should you be dissatisfied with the quality or freshness, please contact us within 24 hours of receipt so we can investigate and resolve the issue promptly.

6.2 Liability Limitations: We shall not be liable for any direct, indirect, or consequential losses or damages unless caused by our negligence. In cases of non-delivery, late delivery, or defective products, our liability is strictly limited to the price paid, or (where agreed) a replacement. We cannot be held responsible for failure or delay caused by circumstances beyond our reasonable control (including, but not limited to, extreme weather, transport disruption, or third-party delays).

6.3 Recipient Responsibility: The customer is responsible for ensuring correct recipient and delivery details are provided at order. We cannot accept liability for failed or delayed deliveries due to incorrect information or where the recipient is unavailable.

7. Customer Conduct and Restrictions

7.1 Prohibited Activities: You agree not to use our website or services for fraudulent, unlawful, or abusive purposes. Any attempt to interfere with our systems or to place false or malicious orders may result in legal action.

7.2 Age Restrictions: Purchases may only be made by individuals aged 18 years or older. We may request proof of age if necessary.

8. Intellectual Property

8.1 Content Ownership: All images, product designs, text, and other content displayed on our website remain the property of Flowers Mottingham or our licensors. Such material may not be used, reproduced, or distributed without our written consent.

9. Privacy & Data Protection

9.1 We respect your privacy and will process your data in accordance with current UK Data Protection legislation. Your personal information will only be used for order fulfilment, customer service, and (where opted-in) marketing communications. Our Privacy Policy, as published on the website, provides further details.

10. Complaints & Enquiries

10.1 We take customer satisfaction seriously. Should you have any complaints, queries, or require assistance regarding your order, please contact us promptly. We will endeavour to address and resolve issues as efficiently as possible.

11. Amendments to Terms & Conditions

11.1 We may revise these terms from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be available on our website and will govern all new orders and interactions after the date of publication.

12. Governing Law & Jurisdiction

12.1 These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from online transactions with Flowers Mottingham will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

13.1 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.2 No delay or failure by Flowers Mottingham to exercise any right or remedy under these terms shall constitute a waiver of that right or remedy.

13.3 These terms represent the entire agreement between you and Flowers Mottingham regarding online flower delivery in Mottingham and surrounding areas. No other statements, representations or warranties, whether oral or written, will have effect unless expressly set out in these terms or agreed in writing by us.

Note: By placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions as applicable for all customers in Mottingham and adjacent locations.